Coronavirus (COVID-19) Update

  • Mar 12, 2020

Weather services like forecasts and alerts are critical to saving lives and protecting property, even with the current coronavirus (COVID-19) situation.

As outbreak continues to challenge public health and business continuity, we want you to know we are fully prepared to make sure our customers, employees, and vendors stay safe.

Here’s how we plan to continue serving the most accurate, up-to-date weather information and alerts in the face of the coronavirus pandemic.

You can also read the full coronavirus update email from our CEO, Rich Spaulding.

Our Networks & Data Infrastructure 

Yellow gradient cloud icon with wifi icon on top

We designed our networks and products with continuity in mind. From the beginning, we designed our networks and data infrastructure with redundancy so we can continue to power and deliver our 24/7 alerting and forecasting products.

What Our Team is Doing

Yellow gradient people iconThe Earth Networks team is committed to providing you uninterrupted service and support.

We have asked our employees to avoid non-essential travel and have enacted a remote work policy as needed, but we remain here and fully engaged to assist you when you need us.

Because this outbreak is a rapidly evolving situation, we will continue to monitor federal, state, and local information and provide updates to you as necessary.


If you have concerns, please contact us through one of the following options:

  • Your regular channels of communication
  • Our Customer Success Team
  • Your Account Managers

Coronavirus Facts & Safety

Below is some important information regarding coronavirus from the World Health Organization (WHO).

What is COVID-19?

The most recently discovered coronavirus causes coronavirus disease COVID-19. The outbreak began in Wuhan, China, in December 2019.

COVID-19 is the infectious disease caused by the most recently discovered coronavirus. This new virus and disease were unknown before the outbreak began.

COVID-19 Symptoms

The most common symptoms of COVID-19 are:

  • Fever
  • Tiredness
  • Dry cough


Other symptoms include:

  • Aches and pains
  • Nasal congestion
  • Runny nose
  • Sore throat
  • Diarrhea


These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don’t feel unwell.

Illness Statistics

About 80% of people recover from the disease without needing special treatment. On the other hand, around 1 out of every 6 people who gets COVID-19 becomes seriously ill. This includes difficulty breathing. Older people and those with underlying medical problems are more likely to develop serious illness.

Seek medical attention if you have a fever, cough and difficulty breathing. You can get more information from the World Health Organization.

Keep In Touch

We’ll post updates on the coronavirus situation as necessary. You can follow us on social media to keep in touch on a general level. Below are the links to our profiles.

We hope you stay safe and healthy!